Shipping policy
SHIPPING POLICY
Processing Time All orders are processed within 2–5 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays. During peak seasons, processing times may be slightly longer.
Domestic Shipping (Canada) We offer the following shipping options at checkout:
- Standard Shipping (7–10 business days)
- Expedited Shipping (3–5 business days)
- Express Shipping (1–2 business days)
Shipping rates are calculated at checkout based on your location and order weight.
International Shipping We ship worldwide. International orders typically arrive within 10–21 business days depending on the destination country and local customs processing. International customers are responsible for any customs duties, taxes, or import fees that may apply upon delivery.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Lost or Delayed Packages We are not responsible for delays caused by the carrier or customs. If your package is lost in transit, please contact us within 30 days of your expected delivery date and we will work with the carrier to resolve the issue.
Incorrect Address Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for re-shipping costs.
Contact Us For any shipping inquiries, please reach out to us at [your email address]. We typically respond within 1–2 business days.